In the pet sector, virtual trade shows are currently the norm. A number of employees in many pet supplies companies are working exclusively from home. The meetings between retailers and the field sales teams of their suppliers are by no means as informal and spontaneous as was the case before Covid-19 emerged.
We're not complaining, however. The pet sector is and will remain crisis-proof. It has weathered the coronavirus storm much better than other sectors of the economy. Pet products were classed as an essential product group in almost every country, enabling most pet stores to stay open throughout the pandemic. Some were even cele-brating sales growth this spring because the demand for pet supplies was unexpectedly high. In countries that implemented a strict lockdown policy, however, the majority of pet supplies businesses suffered a drop in sales. As public life begins to return to normal, this downturn might be balanced out again in the coming months.
Social networking sites have experienced a massive rise in usage during the coronavirus crisis, as has online shopping. Pet retailers who concentrated hitherto only on bricks-and-mortar business have been quick to open online shops so as to be better prepared for the future. Tools like click & collect, which connect shopping in stationary stores and online, have also benefited significantly from the pandemic.