Not all the concepts that have since been developed have worked at the first attempt. A lot of experimentation is still going on, but some ideas have succeeded. Above all, it is to be welcomed that the pet sector has learned how to strike out in new directions in the last few years.
Conference of optimism
Example 1: It is often said that large-format stores are no longer viable in the pet supplies trade. Matthias Pohl, managing partner of Kölle Zoo, contends that this isn't the case. In the last year he has invested considerably in his themed stores to make them more attractive and to differentiate them from the competition. Matthias Pohl's courage in launching a quality offensive at a time of shrinking retail areas and smaller pet departments has paid off: the company is seeing an above-average increase in sales and customer numbers are growing.
Example 2: Sensing what customers want and satisfying these demands is a recipe for success in virtually every sector and one that Kochhaus has implemented logically. The company recognised that cookery shows are booming, but that many people who want to cook encounter problems back at the stage of buying the ingredients. Kochhaus has opened food stores, therefore, which are organised by recipe rather than by product group. Company founder and managing director Ramin Goo will talk about the ideas behind this extraordinary concept and the exemplary product presentation in the stores.
Example 3: Innovation is a growth…