“An important innovation driver for our business”

Mrs Bill, you run the Unleashed programme at Purina. What is the programme about?

The Unleashed by Purina programme is a landmark pet tech start-up accelerator, designed to identify and champion disruptive start-ups that are using technology to enrich the lives of pets. We launched Unleashed 2020 as the first start-up accelerator program in Europe to focus on innovative business ideas in the pet industry. Now start-ups worldwide can apply for the 5-month funding program. But our ambition with Unleashed has always been to do more than just set up an accelerator. At our flagship accelerator programme, selected start-ups have the opportunity to develop and grow with the full force of Purina behind them. Over 20 weeks, our passionate team of industry-leading pet tech experts nurture, support and mentor our start-up founders towards achieving their goals. Strategic support and access to Purina’s vast industry knowledge are the cornerstones of our programme. Other Unleashed events, like our talks, newsletters and Pet Tech meet ups build the leading network for start-ups and investors in our industry. With our Unleashed start-up events we want to give start-ups a stage and enable an exchange with investors. The aim of these events is to build an active pet start-up community, to exchange knowledge about relevant technologies of the future and to jointly develop innovative solutions for pets and their owners.

What was the reason for Purina to set up such a programme?

Purina is constantly evolving from a pet food manufacturer to an all-round pet care provider. Today, pet owners expect more from us than just excellent products. For example, they need innovative services and digital platforms to make living with their pets as carefree as possible. What better way to achieve that in the pet industry than to partner with start-ups with revolutionary ideas? With Unleashed, we are expanding our pet ecosystem and learning together with start-ups. We believe that strong partnerships between large companies like Purina and start-ups are an important innovation driver for our business and can significantly contribute to better products and services for pets and the people who love them. We have the resources, the founders bring their ingenuity. Together, we accelerate innovative ideas in the pet industry that will change the future of pet care.

In your opinion, what qualities does a start-up need to have in order to be successful on the market?

Number one is a great founding team. Without a great captain at the helm of a business, it’s difficult to steer the ship in the right direction. We look for founders with vision, business acumen and who are transparent and grounded in reality. Next is a solid business plan. This doesn’t need to be complicated as, of course, start-ups change. However, the founders need to know the value proposition of their product, their target audience, a foundational marketing strategy and a plan to scale. The best start-ups are agile and experimental. They need to keep iterating every aspect of their business to make it as appealing as possible to their consumer. I’ve seen so many start-ups approach common pet owners’ complaints in mind-blowing ways. For example, one of our alumnis, Feragen provides genetic testing for breeders to improve the health of purebreeds. Given that poor breeding practices are a global issue, we could immediately see how Feragen’s product could be a welcomed disruptor in the industry and therefore a great strategic fit for Unleashed. The ability to take on constructive feedback to improve their business practices is also a key factor in a start-up’s success.

To what extent do you think start-ups are helping to make the pet industry fit for the future?

The pet industry has always been very innovation-driven and remains growth-oriented. We see that many start-ups are working on pet-related solutions. I think start-ups are leading the way when it comes to the pet industry. As we see the rise of AI technologies, start-ups will be at the forefront of shaping that technology to improve the lives of pets. Fortunately, the pet industry is ripe for innovation and pet parents are very receptive to it. I remember when pet monitoring cameras were new and very expensive. Now, they’re expected to reach a 93.5 mio dollars market share by 2033. The pet world is ready for revolutionary tech and start-ups are the pioneers. The pet market continues to grow and is an attractive business environment for founders. We are convinced that start-ups are an important driver of innovation for our business and can contribute significantly to better products and services for pets and the people who love them.

In light of your collaboration with so many start-ups and their sometimes disruptive ideas, how do you think the pet industry will change in the coming years?

The global size of the pet care market hit 246.66 bn dollars in 2023 as pet ownership shifts into pet parenthood. Because of that, I see start-ups catering more to the anxieties that come with pet ownership. This results in a major shift towards convenience and preventative care. Worried about getting your pup to the vet when they’re sick? An app will connect you to a licensed vet in minutes. Need to find a sitter, walker or groomer? All of that will be at your fingertips. Start-ups are pioneering at-home pet health care too, which gives pet owners more control over their pets’ long-term wellness. Another big change is the rise in AI technology. We’ve seen AI start-ups in our programme since the beginning of Unleashed, but now it’s at a whole new level of sophistication. For instance, Zumvet, a 2024 alum from Singapore, helps pet owners triage emergency situations before a physical consultation is required. During the acceleration programme we developed an AI tool to help vets and pet owners understand the nutritional needs of pets for health.  I can’t wait to see how start-ups will shape the future of pet care with AI. Sustainable concepts also continue to gain in importance – starting with recyclable packaging and extending to new ingredients, such as alternative proteins.